Consumer behaviour means the behaviour of a consumer while purchasing a product. It includes different dimensions like durability, quality, price of a product. Their purchasing behaviour also depends upon standard of living. Humans are enigmatic and dealing with a diverse, obscure and complex personality may be not an easy task.
A number of aspects affect the consumer behaviour. It means the behaviour pattern and tendency of an individual. The factors starting from personal needs, attitudes, values and motives, extended to the family, friends, relatives and society as a whole. Consumption behaviour on the other hand relates to the mass of individuals. It restricts its study of end users.
Consumer behaviour in the digital age:-
Reasons for preferring online shopping:-
• People don’t like to stand in rows.
• They don’t want to travel to purchase for a product (only specific).
• Homogeneity in treatment of customers.
• Wider availability of products.
• The main theme to purchase the products in online is cheaper rates.
• Customer loyalty.
• Customer service
• Surprise gifts
Cons of consumer behaviour towards digital media:-
Word of mouth
Touch and feel about the product
Technology up gradation
Reputation of a particular company( trust issues)
Social media platform