We all have to had to have difficult conversations in our life and and if you are like the majority of us, you probably avoid it as long it is possible and allow things to fester. Here are some actionable tips on how to have difficult conversations. You might wish to get a notepad :
1. Establish the circumstance
Whether someone did something or their behaviour is out of line. Establish what is bothering you. This will help you ensure you focus on the problems.
2. Define Its impact
Whether it made you feel a certain way or had an impact on other variables within your organisation. Explain why the circumstance is an Issue.
3. Outline your expectations
Given the problem and its impact you need to outline your expectations. By defining expectations you are helping the person understand how you expect them to behave.
4. Hear / Listen
There may be other variables in play so understand the other persons viewpoint when they explain.
When having the conversation try not to get angry or upset. Equally try and be compassionate as the person will react better.